Sarah A. Rice
rice (at) seneb.com
2017-2018 GOOGLE Real Estate Mountain View, CA
Data Architect / Business Analyst
Worked closely with Data Integrity Real Estate and Workplace Services organization (REWS). Created real estate location-based taxonomy for all Google properties worldwide; compiled topic-specific glossaries to facilitate an organization-wide understanding of key real estate and space measurement concepts. Codified space measurement standards and implements a taxonomy of space classifications for Google's real estate. Identified and defined special projects for Data Integrity team.
2011-2014 StubHub San Francisco, CA
Information Architect and UX Strategist
Research and model customer behavior to support decision-making at all levels of the company; examples include customer experience map and site information architecture diagram. Provide support and guidance on information architecture to User Experience team and others within the company.
2007-2008 EBAY San Jose, CA
Principal in Residence
Worked with eBay User Experience Content Team. Lead voice audit for eBay.com. Re-architected eBay Help content and all other user assistance content into single architecture to improve user adoption of content and to strengthen eBay brand. Consulted with content experts regarding implementation of new content strategy, template design and migration of content into new IA. Formulated strategy for localization of IA into multiple markets.
2005 NETWORK APPLIANCE Sunnyvale, CA
Lead Information Architect Consultant
Redesigned intranet sales portal to improve sales force productivity. Led stakeholder interviews, sales team interviews and development of users' mental model. Performed content audit, developed metadata model, articulated wireframe templates for CMS implementation.
2003-2004 VERISIGN, INC Mountain View, CA
Information Architect Consultant
Redesigned public facing corporate site from the bottom up. Revised navigation, developed metadata schema, compiled controlled vocabularies and articulated a corporate taxonomy. Defined templates for newly-installed CMS. Refined search interface, implemented best bets/quick links, provided guidance to stakeholders to effectively title documents for meaningful search results. Developed detailed specifications, wireframes and site maps. Collaborated with multi-functional team.
1999 - 2000 ALTAVISTA Palo Alto, CA
Lead Information Architect - Consultant
Architected layout and navigation for customizable portal site. Advocated for users throughout design and development of multiple information sites and applications. Produced wireframes, storyboards, user flows and specifications for multiple online applications. Communicated advantages of faceted classification system while developing effective taxonomy for web-based information directory.
2014-2016 GOOGLE Mountain View, CA
Senior Information Architecture
Google Brand Studio: Provided content strategy and support for launch of Google hardware ecommerce site and revised Google logo & identity family. Provided IA expertise to multiple projects by assessing content needs, defining content strategy and creating content, working on site structures, supporting user research efforts. Delivered conceptual diagrams, navigation systems and wireframes as needed to communicate with stakeholders.
2009-2010 PAYPAL San Jose, CA
Information Architecture and Business Strategy Consultant
Led user research efforts for PayPal Help redesign. Developed business strategy roadmap, including customer and business research, synthesis and development of employee tools to implement new business framework for www.paypal.com.
2006 WALMART Brisbane, CA
Lead user research effort to architect online shopping cart for 5 global markets. Worked closely with customer to articulate requirements, recruited, interviewed and analyzed users in multiple markets. Developed holistic information architecture to serve different markets, and developed a strategy for localization.
2004-2007 ADAPTIVE PATH San Francisco, CA
User Experience Consultant
Provided consulting services to a variety of clients. Developed research reports, content maps, mental modeling documents; interviewed web site users and other research participants, performed research analysis, worked closely with clients.
2004-2005 DOW CORNING Midland, MI
Metadata and Taxonomy Consultant
Developed faceted classification for customer-facing online product catalog. Articulated metadata model and complex vocabularies to provide multiple points of entry to product information (3000-5000 products) for diverse customer base. Queried multiple customers to articulate differences in information-seeking behavior, developed facets and vocabularies which were validated with customers. Communicated benefits of faceted classification to various groups with client company.
2001 PEOPLESOFT Pleasanton, CA
Senior Information Architect Consultant
Architected roles-based web site using PeopleSoft portal software, integrating 3 web sites serving similar audiences. Devised global navigation scheme. Delivered interactive wireframes, site map and project summary.
Master's Degree, Library and Information Science,
San Jose State University, San Jose, CA
Bachelor of Arts, Philosophy,
University of the South, Sewanee, TN
- Web Data Mining and Analytics, Stanford University, 2011
- New Research Methods in the Social Sciences, Stanford University, 2009
- Exploring Design as a Research Activity; Converging on a Science of Design through the Synthesis of Design Methodologies, CHI, 2007
- Data Modeling Master Class - Wilshire Conferences - 2005
- Contextual Design - Customer-Centered Design Workshop - 2003
Information Architecture Institute, Member since inception. Board of Directors 2006-2008.
American Society for Information Science and Technology
Dublin Core Metadata Initiative
- Board of Directors - Bethlehem Ministry 2008-2016
- Board of Directors - Trinity Cathedral, San Jose, CA. 1998-2001